Wilma's Egg Art has been in business since 1994. We value your business and will ship your order within 24 hours. If this is not possible we will contact you and advise of any problem. Should you have a problem with your order please contact us immediately. We want you to be satisfied. Should an item not be what you expected simply return it in good condition for a refund. Should an item be damaged when it arrives please contact us for instructions. Do not destroy the item or the box it was sent in. If assistance is needed in your art please do not hesitate to ask for help. Not only do we sell supplies for Egg Art, we also enjoy and teach egg art. Wilma Evans P O Box 3465 Muncie, Indiana 47307 765-284-6327 wilmaseggart@yahoo.com